Frequently Asked Questions
 
General
Quality Audit Tracking (LQATS)
Laboratory Management System (LLMS)
Global Performance Monitor (GPM)
Supplier Performance Management (GradeCard®)
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What is LLMS?

The Lyons Laboratory Management Systems (LLMS) is a web-based hosted, or non-hosted product testing system that allows for quick entry of product test information from local or remote requestors, creation of test jobs, preformatted test results data entry forms, automated pass/fail criteria from user specifications, and automated reporting of job test results that may include any level of information detail i.e., test performance comparisons with other like products, images, document attachments, and additional comments. The final test report may be posted to a SharePoint server for retrieval, or emailed directly to requestor(s), or other in-house staff.

Must I first own LQATS to user LLMS?

No. LLMS is an independent product testing system that does not require any information from LQATS to function.

Do the same licensing provisions apply to LLMS as to LQATS?

Yes, the same policy of no seat licensing, free support for hosted systems, software escrows, data imports, and local management of the system by the customer are included. Licensing is determined by a database instance on each of our quality systems.

How are specifications managed?

For each industry type, specifications are grouped into test method templates. For example, the textile and apparel industry uses a set groups of AATCC and ASTM test methods and are mapped to built-in test results data entry forms within LLMS. The same approach would be followed for any other type of product testing requirements. Lyons Information Systems staff usually assists with creating unusual or uncommon test specification and/or test result data collection templates, if necessary.

What other features does LLMS offer me for my laboratory?

A major goal of the designers of LLMS was to create a simple to use, flexible and comprehensive laboratory product test management system:

1/ allow a requestor to easily request product testing before the test product is sent to the laboratory.
2/ allow laboratory staff an a priori view of work being requested to allow for an evaluation of the requestor requirements, perhaps use of outside laboratories for specific tests, etc., and
3/ provide the laboratory an easy way to respond to the requestor with meaningful questions regarding technical, financial, and timeline issues.

A second major goal was to allow users of LLMS to easily view real-time “job load” statistics to see where bottlenecks are present at key points along the testing process. An always present graphic is displayed in LLMS that indicates job volumes and each key point. A click on the point reveals a detailed list of open testing jobs present at the selected point. As tests are completed on jobs released to the laboratory, LLMS automatically updates the distribution of job load across the laboratory. At completion of testing on a specific job, the job is automatically moved to a point that indicates that the job is ready for final approval and reporting.

Finally, an extensive query system has been included to allow users to ask questions of product testing information collected during the course of product testing. For example, turn-time computations can help assess performance within the laboratory and aid with capacity planning questions. What product tests seem to fail most often, or pass most often? Do certain requesting sources send products for testing that fail all the time? And so on...

   
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